Airline guide

Wizz Air flight delayed or cancelled?

Of every airline on this site, Wizz Air has the most serious documented regulatory findings against its claims handling — worth knowing before you file.

Typical short-haul

€250

UK CAA action

Yes — 2023

Wizz Credit

You can refuse it

Significant — verified · checked Jun 2026 The UK Civil Aviation Authority took formal enforcement action against Wizz Air, citing "significant concerns" about the volume of complaints from customers who believed Wizz Air had failed to meet its legal obligations, with the CAA's joint-interim chief executive describing the airline's treatment of passengers as "unacceptable." A Sunday Times investigation separately found Wizz Air owed nearly £5 million in unpaid refunds, with 881 outstanding county court judgments against it.

Verified · checked Jun 2026 Wizz Air has a documented pattern of offering "Wizz Credit" (airline-specific credit, usable only on future Wizz Air bookings) in place of cash EU261/UK261 compensation. You are legally entitled to refuse this — compensation must be paid in cash, bank transfer, or cheque if you ask for it, not credit.

How to claim

Submit via Wizz Air's online Complaints form (linked from their Help Centre under Claims and Compensation), referencing Regulation (EC) No 261/2004 explicitly and the compensation amount based on your flight distance.

Compensation amounts

€250 for flights under 1,500km, €400 for 1,500-3,500km, €600 for flights over 3,500km — each reduced by 50% if Wizz Air offers a replacement flight arriving within a defined shorter window of your original arrival time.

If your claim is rejected

Given the CAA findings above, a rejection citing "extraordinary circumstances" is worth scrutinizing carefully rather than accepting at face value — escalate to the national enforcement body for your departure country if you believe the claim is valid.

Want a ready-to-send claim letter for your Wizz Air flight?

Our letter explicitly requests cash compensation, not credit.

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